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Shane and his team have tailored these training packages to meet the needs of our business.

Of all the RTO’s I have dealt with in this company, Shane and his team are the best by far.

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Courses

SG Innovative Learning Solutions is offering the above nationally accredited learning program, which is tailored to you and your employee’s specific needs. This is a great opportunity for your employee to gain a national qualification without leaving your workplace… and in turn increase productivity!

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NEW QUAL - Certificate III in Hospitality (Operations)

Program Benefits

  • Government Incentive payments may be available from the federal government. For more information regarding incentives please ask us about an Australian Apprenticeship Centre (AAC).
  • For new staff Workcover Levy Exemptions may apply.
  • Available to all new & existing staff members who work a minimum of 15 hours/week.
  • Provides an exciting opportunity for Owners/Managers to up skill their teams and increase productivity.
  • Upon successful completion your employees will receive the nationally recognised qualification of Certificate as well as a statement of results for all units completed.
  • Training program will be tailored to your needs and be flexible in delivery with all workbooks supplied.
  • Recognition of Prior Learning (RPL) and credit transfer is also completed in order to fast track participants.
  • All training is conducted within your workplace. All of our trainers have extensive experience in the food processing industry with relevant teaching and industry qualifications.

Course Objective

  • Designed to reflect the role of hospitality employees who perform a range of skilled operations with the need to apply discretion and judgement.
  • Applies to those wishing to further develop their skills and knowledge for the hospitality industry.

Course Structure

  • The course is complied of fourteen (14) units, with four (5) of these core units and ten (10) elective units. Elective units to be taken from the functional areas of the Hospitality training package

Scope of Delivery

  • Training is conducted within your workplace once a month for approximately 12 hours. Students would be expected to complete a training log whilst working to capture time spent training. These hours are credited to your traineeship.

Course Duration

  • Your traineeship is usually completed within 12 - 18 months depending on your hours of work and your ability to competently complete set tasks.

Assessment

  • Assessment is completed by the trainer and supervisor through a number of means. Some examples are: short written assessments with the trainer, direct observation of trainee performing specific tasks, verbal questioning and workbook tasks. Trainees will be assessed monthly.

Recognition of Prior Learning/Credit Transfer

  • Recognition of prior learning and credit transfer may apply where units already completed are current and relevant to new traineeship and assessment will also be made in regard to applicant's prior work or life experience

Certificates

  • Upon successful completion of training, employees will receive a nationally recognised qualification in Certificate III in Hospitality (Operations), which is within the Australian Qualifications Framework (AQF).
  • Should a trainee wish to transfer or withdraw from training, a statement of attainment will be issued with all units which have been successfully completed.

Eligibility

  • Applicants must currently work in the hospitality industry.
  • Applicants to have completed Certificate II in Hospitality Operations previously or be willing to completed Certificate II in conjunction with Certificate III
  • The employer may be able to attract Government Incentives. Please speak with your nearest Australian Apprenticeship Centre(AAC).

Opportunity for Further Study

Eligibility

  • Applicants must currently work in the hospitality industry.
  • Applicants to have completed Certificate II in Hospitality Operations previously or be willing to completed Certificate II in conjunction with Certificate III
  • The employer may be able to attract Government Incentives. Please speak with your nearest Australian Apprenticeship Centre(AAC).

How To Apply

  • If you are interested in this course you can either EMAIL a request to info@sgils.vic.edu.au or call us on 03 5472 1550

Units of Competency

Common Units

(all five (5) units must be completed.)

THHCOR01B
Work with colleagues and customers
THHCOR02B
Work in a socially diverse environment
THHCOR03B
Follow health, safety and security procedures
THHCO01B
Develop and update hospitality industry knowledge
THHGHS01B
Follow workplace hygiene procedures
THHGGA01B
Communicate on the telephone
THHGCS02B
Promote products and services to customers
THHGCS03B
Deal with conflict
THHGTR01B
Coach others in job skills

Elective Units

  • A total of ten (10) units must be selected, with at least five (5) from the functional areas of the hospitality training package; food & beverage, gaming, front office, housekeeping and commercial cookery. Remaining units may be selected from other areas of the Hospitality training package or any relevant endorsed training package.
  • Where the competencies involve the service of alcohol, the unit Provide Responsible Service of Alcohol must be included.
  • In all cases the selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of the qualification.


THHBFB00B
Clean & tidy bar areas
THHBFB01B
Operate a bar
THHBFB05B
Operate cellar systems
THHADFB03B
Prepare and serve cocktails
THHBFB09B
Provide responsible service of alcohol
THHGHS02B
Clean premises and equipment
THHGFA01B
Process financial transactions
THHBFB02B
Provide a link between kitchen and service areas
THHBFB03B
Provide food and beverage service
THHBFB04B
Provide table service of alcoholic beverages
THHGHS03B
Provide first aid
THHBFB11B
Develop and update food and beverage knowledge
THHBFB10B
Prepare and serve non-alcoholic beverages
THHBFB12B
Prepare and serve espresso coffee
THHADFB05B
Plan and monitor espresso coffee service
THHGCS01B
Develop and update local knowledge

  • sample of units listed only
  • only one language unit may be counted as an elective
  • for detailed information on elective units and rules applying to selection of these, please contact the office on 03 5472 1550 or email shane.green@sgils.vic.edu.au